Terms & Conditions
1. THESE TERMS
These are the terms and conditions on which we supply our products to you. Please read
these terms carefully before you submit your order to us. These terms tell you who we are,
how we will provide products to you, how you and we may change or end the contract, what
to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Katarzyna Fusinska trading as Ta-Da! whose address is 156 Gilson Place, Coppetts
Road, London N10 1BJ.
2.2 If you wish to contact us please e-mail us at [email protected] We aim to respond
to emails received between 9.00am and 5.00pm Monday to Friday within 24 hours.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email
address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms,
this includes emails.
3. OUR CONTRACT WITH YOU
3.1 Our acceptance of your order will take place when we email you to accept it, at which
point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you
for the product. This might be because the product is out of stock, because of unexpected
limits on our resources which we could not reasonably plan for, because we have identified an
error in the price or description of the product or because we are unable to meet a delivery
deadline you have specified.
3.3 We will assign an order number to your order and tell you what it is when we accept your
order. It will help us if you can tell us the order number whenever you contact us about your
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK.
Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
4. OUR PRODUCTS
4.1 The images of the products on our website are for illustrative purposes only. Although we
have made every effort to display the colours accurately, we cannot guarantee that a device’s
display of the colours accurately reflects the colour of the products. Your product may vary
slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in
images on our website.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let
you know if the change is possible. If it is possible we will let you know about any changes to
the price of the product, the timing of supply or anything else which would be necessary as a
result of your requested change and ask you to confirm whether you wish to go ahead with
the change. If we cannot make the change or the consequences of making the change are
unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the
6. OUR RIGHTS TO MAKE CHANGES
We may make changes to the product but if we do so we will notify you and you may then
contact us to end the contract before the changes take effect and receive a refund for any
products paid for but not received:
7. PROVIDING THE PRODUCTS
7.1 The costs of delivery will be as displayed to you on our website.
7.2 We use My Hermes to deliver our products. If you want to see your delivery options, visit
our webpage https://tadastudio.co.uk/delivery/ before you place your order.
7.3 We aim to deliver the goods within 10 working days from the date we accept your order
(see Clause 3.1). For some deliveries this may be longer.
7.4 If our supply of the products is delayed by an event outside our control then we will
contact you as soon as possible to let you know and we will take steps to minimise the effect
of the delay. Provided we do this we will not be liable for delays caused by the event, but if
there is a risk of substantial delay you may contact us to end the contract and receive a
refund for any products you have paid for but not received.
7.5 Delivery of the goods will take place when we deliver them to the address that you gave
to us or leave with in accordance with any instructions that you give us.
7.6 If no-one is available to take delivery of the products our delivery service will leave a
card detailing the next possible day of delivery. The courier will attempt delivery on 3
occasions. if, after a failed delivery to you, you do not re-arrange delivery or collect them
from a delivery depot we will contact you for further instructions and may charge you for
storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable
to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2
7.7 You ar e r es pons i bl e f or t he products when delivery has taken place. In other words, the
risk in the goods passes to you when you take possession of the goods or they are left in
accordance with any delivery instructions you have provided (such as leaving the products
with a neighbour). If you return the products to us, the risk will only pass back to us when we
have taken possession of them. We would therefore recommend that you obtain proof of
delivery and consider insuring the products during delivery.
7.8 You own a product once we have received payment in full.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 Your rights when you end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the
contract (or to get the product repaired or replaced), see Clause 11;
(b) If you want to end the contract because of something we have done or have told you we
are going to do, see Clause 8.2;
(c) If you have just changed your mind about the product, see Clause 8.3. You may be able to
get a refund if you are within the cooling-off period, but this may be subject to deductions
and you will have to pay the costs of return of any goods.
8.2 Ending the contract because of something we have done or are going to do. If you are
ending a contract for a reason set out at (a) to (d) below the contract will end immediately
and we will refund you in full for any products which have not been provided and you may
also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do
not agree to (see Clause 6);
(b) we have told you about an error in the price or description of the product you have
ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events
outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For
most products bought online you have a legal right to change your mind within 14 days and
receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained
in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change
your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been
unsealed after you receive them;
(b) any products that have been made to your specific measurements (bespoke products).
8.6 How long do I have to change my mind? You have 14 days after the day you (or someone
you nominate) receives the products, unless your products are split into several deliveries
over different days. In this case you have until 14 days after the day you (or someone you
nominate) receives the last delivery to change your mind about the products.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 To end the contract with us, please let us know by doing one of the following:
(a) Email us at [email protected] Please provide your name, home address, details of
the order and, where available, your phone number and email address.
(v) By post. Print off the form (you can download example here) and post it to us at the address on
the form. Or simply write to us at that address, including details of what you bought, when
you ordered or received it and your name and address.
9.2 Returning products after ending the contract. If you end the contract for any reason after
products have been dispatched to you or you have received them, you must return them to
us. You must post them back to us at 156 Gilson Place, Coppetts Road, London N10 1BJ. If you
are exercising your right to change your mind you must send off the goods within 14 days of
telling us you wish to end the contract. We would strongly advise that you obtain proof of
posting and insurance for the products.
9.3 We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the
product or these terms, an error in pricing or description, a delay in delivery due to events
outside our control or because you have a legal right to do so as a result of something we
have done wrong; or
In all other circumstances (including where you are exercising your right to change your mind
or requesting an exchange) you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are
collecting the product from you, we will charge you the direct cost to us of collection.
9.5 How we will refund you. We will refund you the price you paid for the products including
outward (but not return) delivery costs, by the method you used for payment. However, we
may make deductions from the price, as described below.
9.6 Deductions from refunds if you are exercising your right to change your mind. If you are
exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any
reduction in the value of the goods, if this has been caused by your handling them in a way
which would not be permitted in a shop. If we refund you the price paid before we are able
to inspect the goods and later discover you have handled them in an unacceptable way, you
must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least
expensive delivery method we offer. For example, if we offer delivery of a product within 3-5
days at one cost but you choose to have the product delivered within 24 hours at a higher
cost, then we will only refund what you would have paid for the cheaper delivery option.
9.7 We will make any refunds due to you as soon as possible. If you are exercising your right
to change your mind then your refund will be made within 14 days from the day on which we
receive the product back from you or, if earlier, the day on which you provide us with
evidence that you have sent the product back to us. For information about how to return a
product to us, see clause 9.2. In all other cases, your refund will be made within 14 days of
your telling us you have changed your mind
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a product at any
time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment
within 3 days of us reminding you that payment is due; or
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect
them from us.
10.2 You must compensate us if you break the contract. If we end the contract in the
situations set out in Clause 10.1 we will refund any money you have paid in advance for
products we have not provided but we may deduct or charge you reasonable compensation for
the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the product. We may write to you to let you know that we are going
to stop providing the product and will refund any sums you have paid in advance for products
which will not be provided.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 How to tell us about problems. If you have any questions or complaints about the
product, please contact us at [email protected]
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in
conformity with this contract. See the box below for a summary of your key legal rights in
relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For
detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call
03454 04 05 06.
As you are purchasing goods, the Consumer Rights Act 2015 says goods must be as described,
fit for purpose and of satisfactory quality. During the expected lifespan of your product your
legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full
refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to
some money back.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to
reject products you must post them back to us – see Clause 9.2.
12. PRICE AND PAYMENT
12.1 The price of the product (which includes VAT) will be the price indicated on the order
pages when you placed your order. We take all reasonable care to ensure that the price of the
product advised to you is correct. However please see Clause 12.3 for what happens if we
discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your
order date and the date we supply the product, we will adjust the rate of VAT that you pay,
unless you have already paid for the product in full before the change in the rate of VAT takes
12.3 What happens if we got the price wrong. It is always possible that, despite our best
efforts, some of the products we sell may be incorrectly priced. We will normally check prices
before accepting your order so that, where the product’s correct price at your order date is
less than our stated price at your order date, we will charge the lower amount. If the
product’s correct price at your order date is higher than the price stated to you, we will
contact you for your instructions before we accept your order. If we accept and process your
order where a pricing error is obvious and unmistakeable and could reasonably have been
recognised by you as a mispricing, we may end the contract, refund you any sums you have
paid and require the return of any goods provided to you.
12.4 When you must pay and how you must pay. Payment can be made by debit or credit
card through PayPal. If you have one, you can also pay using a PayPal account.
12.5 As payments are not made directly to us, we will not hold any payment information that
you have submitted and you will need to ensure that you are aware of the terms and
conditions, and the privacy/cookies policy of PayPal. These can be found at:
12.6 Your credit card or debit card will be charged at the time you submit your order.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to
comply with these terms, we are responsible for loss or damage you suffer that is a
foreseeable result of our breaking this contract or our failing to use reasonable care and skill,
but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if either it is obvious that it will happen or if, at the time the contract was made,
both we and you knew it might happen, for example, if you discussed it with us during the
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to
do so. This includes liability for death or personal injury caused by our negligence or the
negligence of our employees, agents or subcontractors; for fraud or fraudulent
misrepresentation; for breach of your legal rights in relation to the products as summarised at
13.3 We are not liable for business losses. We only supply the products for domestic and
private use. If you use the products for any commercial, business or re-sale purpose we will
have no liability to you for any loss of profit, loss of business, business interruption, or loss of
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we may use your personal information. We will only use your personal information
as set out in our Privacy and Cookies Policy.
15. OTHER IMPORTANT TERMS
15.1 We may transfer this agreement to someone else. We may transfer our rights and
obligations under these terms to another organisation. We will contact you to let you know if
we plan to do this. If you are unhappy with the transfer you may contact us to end the
contract within 14 days of us telling you about it and we will refund you any payments you
have made in advance for products not provided.
15.2 You need our consent to transfer your rights to someone else (except that you can
always transfer our guarantee). You may only transfer your rights or your obligations under
these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract (except someone you pass your guarantee
on to). This contract is between you and us. No other person shall have any rights to enforce
any of its terms. Neither of us will need to get the agreement of any other person in order to
end the contract or make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the
paragraphs of these terms operates separately. If any court or relevant authority decides that
any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not
insist immediately that you do anything you are required to do under these terms, or if we
delay in taking steps against you in respect of your breaking this contract, that will not mean
that you do not have to do those things and it will not prevent us taking steps against you at a
later date. For example, if you miss a payment and we do not chase you but we continue to
provide the products, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These
terms are governed by English law and you can bring legal proceedings in respect of the
products in the English courts. If you live in Scotland you can bring legal proceedings in
respect of the products in either the Scottish or the English courts. If you live in Northern
Ireland you can bring legal proceedings in respect of the products in either the Northern Irish
or the English courts.
15.7 Alternative Dispute Resolution. ADR is a process where an independent body considers
the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not
happy with how we have handled any complaint, you may want to contact an ADR. We are
not a member of any specific ADR but will consider, at our absolute discretion, to use an ADR
of your choosing.